What does Western Illinois Home Health Care do to ensure that I receive professional care in my home?
Western Illinois Home Health Care, as well as, its sister agency, Western Illinois Managed Home Services carefully screen all employees prior to placement in your home. All our trained staff have completed the following:

• a personal interview
• a written skills test
• verification of provided work and personal references
• completion of agency safety and orientation training sessions
• passed a criminal background check

In addition, both agencies perform the following:

• insure all employees with professional and general liability
• bond each employee
• supervise and skill test home care aides and nurses in your home on an ongoing basis
• offer all employees continuing education courses

What if I have a problem after regular office hours?
A Registered Nurse is on-call 24 hours a day / 7 days a week. To talk with a Registered Nurse after regular office hours, call the office phone number at 1-800-228-5993 and follow the prompts to leave a message. A Management Registered Nurse will return your call promptly.

What type of licensures and certifications do you have?
Western Illinois Home Health Care is licensed by the State of Illinois Department of Public Health and is Medicare certified. Western Illinois Managed Home Services is licensed by the State of Illinois Nurse Agency Licensure.

What counties do you service?
We provide services in the following counties: Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Schuyler, Southern Rock Island and Warren.

Who pays for your services?
Western Illinois Home Health Care provides skilled care services that are covered by the following pay sources:

• Medicare
• Insurance Companies
• Veteran's Administration
• Medicaid

• Private Pay
• Private Insurance
• Office of Rehabilitation Services (ORS)
• Illinois Department on Aging (IDOA) - Community Care Program
• Western Illinois Area Agency on Aging - Respite Program

What services do home care nurses provide?
Regular hours for our Registered Nurses are from 7 a.m. until 5 p.m. However, we do have nurses that are available for service and are on-call seven days a week, 24 hours a day. Our Registered Nurses provide a full-range of skilled nursing services. Some of those services include:   dressing changes, catheter care, colostomy care, diabetic care, injections, IV therapy, hypertension checks, psychiatric care and drawing blood.

Our Registered Nurses will also make arrangements for our patients to obtain necessary medical supplies, teach patients and families how to manage illness, and serve as liaisons to provide a vital communication link between physicians and patients.

What if I do not need skilled care, but I need help around my house?
Western Illinois Managed Home Services offers a variety of services that are personalized for the needs of the client. We offer personalized services for all age groups and offer services anywhere from 1 hour to 24 hour coverage in a home if needed. No matter what your needs are, we can help you manage at home:

• It is so hard to get out for groceries or other errands and you don't want to bother your children.
• You are feeling great! - It's just that you have a hard time running the sweeper or getting the laundry done.
• You live several miles away from your parents and would like someone to check on them, help prepare meals, or help escort them to Doctors appointments, the beauty shop, the pharmacy, or outings.
• You are caring for your father or mother and you could use a break, but who can you trust to care for him or her?
• You have a new baby and it would be a comfort to have a nurse visit - just to make sure the baby is fine.
• Full-time job, children, husband, supper, laundry, and the school play - When is there time to clean my house?

How do I become eligible for Medicare home health services?
You may arrange for our services following a consultation with your physician and a call to our agency office.

What requirements does Medicare have for home care services?
If you qualify for Medicare, Medicare pays for 100 percent of approved services furnished in your home if you meet certain requirements:   you must be homebound or confined to your home and you must need skilled nursing care, physical therapy, occupational therapy, or speech therapy. These services can be provided in your home even if you have not been hospitalized.

What does Medicare pay for under the home health benefit?

• Visits by a Nurse to give skilled care
• Visits by a Physical Therapist, Occupational Therapist, or Speech Therapist
• Part-time services of Home Health Aides
• Medical supplies

What will Medicare not pay for under the home health benefit?

• Full-time nursing care
• Medications
• Personal comfort or convenience items
• Meals delivered to your home

Call Central Intake at 1-800-228-5993 for more
information about our services.